How can we help?
Wallet & payments
Which networks can I top up with?
Your actual order shows the currently enabled methods, recipient, exact amount and network. Use those instructions; do not pay using an example from a preview.
Why do I have to send an exact amount?
Your order amount and payment reference are used to match provider records. Send the exact displayed amount and follow every instruction on that order.
I sent less than shown
Do not send a second payment immediately. Check the order status and contact support with its reference so the received payment can be reviewed.
Where can I review my balance?
Open your website account for wallet transactions and order history. Contact support about a payment or refund using the order reference.
Numbers & mail
How long is a number reserved?
The current order shows its supplier timer and available actions. Keep that order open to review updates.
No code arrived — what now?
Check the current order status and available cancellation action. Supplier confirmation is required before an eligible refund is recorded; contact support if the order needs review.
Can I reuse a number?
Numbers are one-time. For a second code on the same app, buy a new number.
Accounts
What format are accounts delivered in?
The product description states the delivery format and included fields. Review it before purchase, then find the private delivery in your order.
What if a login doesn’t work?
Contact support promptly with the order reference and problem description. Eligibility is reviewed against the product terms and delivery records.
Software
Where is my licence key?
After verified payment, open the purchased ReelVault order in your account to see its activation key. Forge confirms access in its own Plans & access screen.
Can I move to a new computer?
ReelVault locks to the first activated computer. A transfer requires owner approval and disables the previous device. Forge Yearly Pro covers one approved computer.
Do Forge credits expire?
Check the current credit terms and charge inside Forge before exporting. Forge access is managed in its in-app Plans & access screen.